0800 CHAMP SYS (242 677)  |  sales@champ-sys.co.nz  |  Monday-Friday 8:30 am - 5:00 pm

 
 
 
 
 
 
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Terms and Conditions 

 

Champion System New Zealand Limited

40/1 Kingcraft Drive
Prebbleton
Christchurch 7676
Canterbury
NEW ZEALAND

 

CUSTOMER SERVICE

At Champion System New Zealand Ltd. we stand behind our products. Please refer to the Guarantee page of this website. There are, however, also some obligations on you that you should be aware of.

All orders for the sale of goods are accepted according to the terms and conditions below, and Champion System will supply the goods to you on these terms and conditions. By ordering an item from Champion System New Zealand Ltd., you expressly agree to these terms and conditions. Champion System New Zealand Ltd. may amend these terms and conditions at any time, and any such amendment will be effective immediately. Your rights as a consumer under the Consumer Guarantees Act 1993 are not affected by these terms and conditions.

WARRANTY

Your Champion System garment comes with a 12 month manufacturing defect warranty. Champion System New Zealand Ltd. reserve the right to repair the garment or, if the garment cannot be repaired, remake the garment. Refunds will not be given. Champion System New Zealand Ltd. reserves the right to reject a warranty claim if the garment was not used as intended or correct care of the garment was not taken. If you have a warranty issue please contact us immediately for review.

PRICING

While we shall endeavor to keep pricing current at all times, pricing may be subject to change without notice.

PAYMENT AND SERVICE TERMS

We don't charge for artwork! It is all part of our service. What we do require before we can get started is a deposit which is just NZ$250. Payment of the deposit will unlock your account so you can begin artwork. The total amount of the deposit will be debited from the final balance of your order. It is also important to understand that if we design you your kit and you then decide not to proceed we will not refund your initial deposit.

50% deposit is required for all custom orders. Deposit may be prepaid with a VISA, MasterCard, direct deposit or cheque to Champion System New Zealand Ltd.   Design and/or production will not begin until deposit has been received.

All orders are to be paid IN FULL before delivery - all invoices are to be due the WEDNESDAY before the order is dispatched from the factory on Monday. If payment has not been made on the THURSDAY before the dispatch week, orders will be redirected to the Champion System New Zealand Ltd. office in Christchurch and will not be released until payment has been made. An NZ$30.00 additional charge will be added to the total order cost as a redirection fee.

It is possible that the price may have altered from that posted on our website. If that happens, we will not provide the services until you have confirmed that you wish to order at the new price.

You may not share or allow others to use the Services in your name.

No person under the age of 18 years may purchase Services. If you are under 18, please ask an adult for help with your purchase.

PAYMENTS BY CREDIT CARD

Credit card surcharges of 3% for Visa and MasterCard will apply when paying by credit card. You authorise us to charge all fees incurred by you in relation to the services provided to the credit card designated by you. If payment is not received from the card issuer or its agents for any reason, you agree to pay us all amounts due immediately on demand.

CANCELLATIONS

Customers that refuse or cancel orders after Champion System New Zealand Ltd. has received the deposit will forfeit the 50% deposit and will be billed for the 50% balance. All goods will remain the property of Champion System New Zealand Ltd. until paid in full.

Once artwork has begun, any deposit paid will not be refunded.

ACCEPTANCE

Client understands the possibility of error. Champion System New Zealand Ltd. is not responsible for replacement or refund. All sales are final.

OWNERSHIP

All artwork remains the sole property of Champion System New Zealand Ltd., and Champion System New Zealand Ltd. reserves the right to resell all uniform designs.

All garments are to remain the property of Champion System New Zealand Ltd. until the cost of the garments have been covered in full.

DELIVERY

All custom orders are accepted on a first-come-first-serve-basis.  Please place your order early.  Your delivery date will depend on when we receive your final order and approval of your proofs has been completed.

Delivery is subject to the current production schedule and unless a specific date has been agreed upon in writing, delivery may be postponed. Completed orders will be shipped after customers balance is paid in full.

Orders that do not contain an address will be shipped by default to Champion System New Zealand Ltd. An NZ$30.00 additional charge will be added to the total order cost as a redirection fee.

DELIVERY DELAYS

Champion System New Zealand Ltd. use FedEx to freight your order. We have no control over FedEx or their ability to deliver in a timely manner. Once your order has left our factory we can no longer control the delivery date and delays may be experienced by FedEx. Champion System New Zealand Ltd. are not responsible for lost, damaged or delayed orders.

CHANGES

Once the artwork has been approved no design or order changes will be accepted.  Once your order has been placed and confirmed, any additions, changes or any other alterations to the order will be accepted at the discretion of Champion System New Zealand Ltd.

SAMPLES

Samples are available for sizing purposes.  Samples are sent with a credit card deposit and it is the customer’s responsibility to ensure the samples are returned in good condition.  Samples not returned during your order time frame will be presumed purchased and the appropriate cost will be billed to you.

Samples will be dispatched from the Champion System New Zealand Ltd. office on TUESDAYS and THURSDAYS only.

Samples returned either used or damaged will be billed to you.

All samples are to remain the property of Champion System New Zealand Ltd. 

LOGOS & LOGO PLACEMENT

The manufacturer’s logo will appear on all custom garments.

Logos that are in an unsuitable, non-vector format for printing can be redrawn by our design team, and THREE logos will be redrawn in a vector format only. These logos are to remain the property of Champion System New Zealand Ltd. and Champion System International.

PRICE MATCH

Champion System New Zealand Ltd. offers a price match policy for any like for like and service for service product in their range. All price match decisions are at the discretion of the management of Champion System New Zealand.

CHAMPION SYSTEM GUARANTEE

If for any reason you are not happy with your purchase, contact us and we can discuss any issues you may have.

Custom Clothing is a complex process; there are a number of steps that you and Champion System need to go through in order to get your Custom Clothing order to you. Unfortunately in rare occasions mistakes can be made. If you receive something that you did not approve, have a colour or print problem or a manufacturing issue, contact us immediately. If we have made an error in your order, we will remake or repair your order as soon as possible.

If, however, you have ordered the incorrect items or sizes, or approved a design that is incorrect, or any other issue not within the control of Champion System, we cannot take responsibility for that. However, we will work with you to come up with a solution to help you get on the road as soon as we can.

DISCLAIMERS

We, or our Content suppliers, may make improvements or changes to Our Website, the Content, or to any of the Services, at any time and without advance notice.

You are advised that Content may include technical inaccuracies or typographical errors. This is inevitable in any large website. We would be grateful if you bring to our immediate attention anything that you may find.

We give no warranty and make no representation, express or implied, as to:

- The adequacy or appropriateness of the Services for your purpose;

- The truth of any Content on Our Website published by someone other than us;

- Any implied warranty or condition as to merchantability or fitness of the Services for a purpose other than that for which the Services are commonly used;

- Compatibility of Our Website with your equipment, software or telecommunications connection.

We are not liable in any circumstances for special, indirect or consequential loss or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of Our Website or the purchase of Services.

In any event, including the event that any term or condition or obligation on our part (“Implied Term”) is implied into these conditions by law, then our liability is limited to the maximum extent permitted by law, to the value of the goods or services you have purchased.

The above two sub paragraphs do not apply to a claim for personal injury.

System Security:

1.1              You agree that you will not, and will not allow any other person to violate or attempt to violate any aspect of the security of Our Website.

1.2              You may not use any software tool for the purpose of extracting data from our website.

1.3              You understand that any such violation is unlawful in many jurisdictions and that any contravention of law may result in criminal prosecution.

Indemnity:

You agree to indemnify us against any claim or demand, including reasonable lawyers’ fees, made by any third party due to or arising in any way out of your use of Our Web Site, your posting any Material, or the infringement by you, or by any other person using your computer, of any intellectual property or other right of any person

PRIVACY AND SECURITY

Customer Information Policy:

Champion System New Zealand Ltd. collects customer information in an effort to improve our customers' shopping experience. Champion System New Zealand Ltd. recognizes that it must maintain and use customer information responsibly. We may use customer information for marketing and promotional purposes. We do not sell or give online customer information to any outside company or third party. Protecting your order information is a priority. Champion System New Zealand Ltd. makes every effort to protect your online order information by using Secure Sockets Layer (SSL) technology.

Your Credit Card is Safe:

Your credit card number cannot be read by a third party while in transit and will remain private and completely protected. Champ-sys.com uses the most advanced and highest level of online security available today (512-bit encryption). Our Commerce Server uses Secure Sockets Layer (SSL), which encrypts or codes all the data you enter so you can relax and feel completely secure with your order.

 

Last Updated 16/11/2016