Customer Service
Terms and Conditions
Payment Terms:
50% deposit is required for all custom orders. Balance may be prepaid by bank deposit to Champion System NZ Ltd. Exact shipping charges will be added to the final balance. Orders will not be processed until the deposit has been received.
Cancellations:
Customers that refuse or cancel orders after Champion Sytem NZ Ltd has received the deposit will forfeit the 50% deposit and will be billed for the 50% balance. All goods will remain the property of Champion System NZ Ltd until paid in full.
Acceptance:
Client understands the possibility of error. Champion System NZ Ltd is not responsible for replacement or refund. All sales are final.
Delivery:
All custom cyclewear orders are accepted on a first-come-first-serve-basis. Please place your order early. Your delivery date will depend on when we receive your final order. Delivery is subject to the current production schedule and unless a specific date has been agreed upon in writing, delivery may be postponed. Completed orders will be shipped after customers balance is paid in full.
Changes:
Once the artwork has been approved no design or order changes will be accepted. No exceptions will be made.
Samples:
Samples are available for sizing purposes. It is the customer’s responsibility to ensure the samples are returned in good condition. Samples not returned during your order time frame will be presumed purchased and invoiced for.
Logo Placement:
The manufacturer’s logo will appear on all custom garments.
Warranty:
All garments come with a one-year warranty against manufacturer’s defects. The manufacturer reserves the right to repair or replace a defective item.
PRIVACY AND SECURITY
Customer Information Policy:
Champ-sys.co.nz collects customer information in an effort to improve our customers' shopping experience. Champ-sys.co.nz recognizes that it must maintain and use customer information responsibly. We may use customer information for marketing and promotional purposes. We do not sell or give online customer information to any outside company or third party. Protecting your order information is a priority. Champion-sys.co.nz makes every effort to protect you online order information by using Secure Sockets Layer (SSL) technology.
Disclosure Statement - Use of Cookies:
The Champ-sys.co.nz web site utilizes cookies to provide our site visitors the most enjoyable experience possible. We do not collect personal information without visitor’s knowledge nor do we re-sell or distribute any site visitor’s data.
